About

Hello! I'm Patrick van der Rijst, your Atlassian specialist!

With a background in software development using Scrum methologies and over 10 years of experience in getting the most out of Atlassian tooling, I can build you the most awesome solutions.

In need of a specialist you can rely on with support questions, without binding to support contracts and a fair hourly rate? Then I'm your go-to-guy!
Learn More

Informatie
Age:
33
Email:
patrick@vanderrijst.eu
Phone:
+31653731575
Languages:
Dutch, English
I'm an expert in
Jira Software
Jira Service Management
Confluence
Bitbucket
Crowd
Automation for Jira
Scriptrunner for Jira & Confluence
Insight Asset Management
Certifications
Atlassian Work Experience

2021 - Present

Freelancer
Atlassian Wizard

Administration in Atlassian Jira Software, Jira Service Management, Confluence and various Marketplace apps.

  • Installations, upgrades and migrations of various Atlassian applications
  • On Premise (Server, Data Center) to Atlassian Cloud migrations and vice versa
  • Funtional configuration in (re)configuring workflows, screens, fields and automation to help match the business processes
  • Support teams in troubleshooting functional and technical challenges
  • Help teams to build a knowledgebase using Confluence
  • Improve collaboration between teams setting up Confluence as an intranet

July 2021

Avisi
Equalit

Jira Service Management & Insight Asset Management

  • Give advice on chosen service center solution
  • Review workfows and implement optimizations
  • Design and implmement a CMDB using Insight for Jira
  • Integrate Insight with Jira Service Management


July 2021

Avisi
Super B: Lithium Iron Phosphate Batteries

Data Center to Cloud migration

  • Assess, plan, prep and execute a Jira Data Center to Cloud migration
  • Setup and configured Atlassian Access
  • Re-implemented an attachment generator feature using Integromat


June 2021

Avisi
Dept Digital Agency

Jira Service Management and automation

  • Scripted fields to roll up SLA and service hours for reporting purposes
  • Export and import of various Atlassian Marketplace apps
  • Support in workflow, issue and field configurations


May 2021

Avisi
Kidskonnect

Atlassian Cloud Consolidation

  • Consolidation of two Cloud Jira and Confluence environments into a new Cloud site
  • Export and import of various Atlassian Marketplace apps
  • Setup and configured Atlassian Access



February 2021

Avisi
Goconnectit

Atlassian Cloud Consolidation

  • Cloud migration assessment to identify the risks
  • Consolidation of two Cloud Jira and Confluence environments into an existing Cloud site
  • Migration of TOPDesk tickets to Jira Cloud
  • Administrative support in the setup of Jira Service Management



January 2021

Avisi
Telio

Jira Service Management SLA calculations and asset management

  • Implemented time to SLA in combination with Scriptrunner to set up custom service level agreements
  • Varous scripted automation rules to create and update Insight assset management objects
  • Troubleshooting and support

Read more on my solution in these two blogs



December 2020

Avisi
KPN (RoutIT)

Insight asset management and Jira Service Management

  • Automatic CI object creation for systems, roles and access rights in Insight
  • Varous automated reports as tickets to audit access rights
  • Automated workflows to grant and rejected system access rights
  • Trained users to become a Jira administrators



November 2020

Avisi
VidaXL

Healthcheck assessment

  • Health check and gap analysis
  • Delivered an improvement report on the Atlassian suite covering governance, security and optmisation
  • Migrations and upgrades of all Atlassian apps



2016

Avisi
Bugaboo

Jira Service Management and Confluence implementation

  • Jira Service Management Workshop
  • Installation and hardening of Jira and Confluence on Unix based servers
  • Building a service catalogue in Confluence
  • Mapping business processes to Jira Service Management covering a follow-to-sun service level model



Since 2015

Avisi
Triodos Bank N.V.

Jira Software, Jira Service Management, Confluence

  • Automate repetitive tasks for support agents in Jira Service Management
  • Automated enrichment of ticket information by using Insight Asset Management
  • Impelement business processes into Jira workflows, screens and fields
  • Launched a new Intranet using Confluence with Brikit Theme Press

Since 2015

Avisi
Essent / RWE / Innogy

Jira Software, Confluence, Crowd

  • Installation, maintenance and upgrades
  • Troubleshooting and support
  • Phased out Atlassian Crowd and migrated to ADFS SAML SSO

Other Work Experience

2010 - October 2012

Tricode Professional Services
Java Software Developer

Building a backend and frontend ordering process service allowing address product availability checks, upsell- and cross sell options and analytics. Technologies used are Srping Security, Maven, GigaSpaces, Freemarker, Velocity and more.

September 2009 - September 2010

IT-C
Sefl employed

Building and selling a social communication platform for supermarket employees to share profiles, photo's and work schedules.

Education

2006 - 2010

Bachelor's Degree
Bachelor of Computer Science

Hogeschool van Arnhem en Nijmegen (HAN)

Bachelor of Applied Science (B.A.Sc.).

References
Contact Me
Feel free to contact me